Refund Policy
Refund Policy – Monco
14-Day Satisfaction Guarantee
At Monco, we stand behind our products and want you to feel confident in your purchase.
If you are not satisfied with your order, you may request a refund within 30 days of delivery.
Eligibility for Refunds
To be eligible for a refund:
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The request must be made within 14 days of receiving your order
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The product must be unused and in its original packaging
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OR first-time customers may request a refund on their first order only (see below)
First-Time Customer Guarantee
If this is your first time trying Monco, we offer a risk-free guarantee.
If you’re not satisfied, contact us within 30 days and we’ll make it right—no complicated process.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
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Opened or used supplement products
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Items not in original condition
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Products purchased more than 14 days ago
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photo proof.
We will gladly send a replacement or issue a full refund.
Refund Process
To request a refund, please contact us at:
Include:
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Your order number
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A brief explanation of the issue
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Photos (if applicable)
Once approved, refunds will be issued to your original payment method within 5–10 business days.
Shipping Costs
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Original shipping costs are non-refundable
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Customers are responsible for return shipping (if applicable)
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account
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Contact your credit card provider (processing times may vary)
If you’ve done all of this and still have not received your refund, please contact us.
Policy Updates
We reserve the right to modify this Refund Policy at any time.
Contact
For any questions regarding refunds, please contact: